Blackboard at the University of Missouri has always been a mission critical environment; however, it lacked the tools necessary to analyze and troubleshoot. Learn how Mizzou introduced third party tools and scripts that helped administrators better understand how users interact with Blackboard and improved troubleshooting issues within the application. Attendees will take away information about open source and proprietary software they can implement within their environments, along with tips and tricks to improve communications with Blackboard Support.
Link to presentation page: http://bbgu.ru/bbw14
Presented at Blackboard World 2014 and Slate Conference 2014